HOW DO I...
Register With The Practice ?
If you wish to register with the surgery, you will need to bring in your medical
card with your NHS number on it (this is different to your National Insurance
number). If you cannot find your medical card you can fill in a form at the surgery
although this is more complicated. You will always be offered an appointment for
a New Patient Medical check up.
We suggest that you have a chat with Denise Poole the office manager before registering and she will explain about the running of the practice. If you wish to have a chat with one of the doctors beforehand this can also be arranged.
HOW DO I...
Change My Details ?
Please let us know your new address as soon as possible if you move so that we
can keep our records up to date. Please check with reception that your new address
is still within our practice area as we cannot register anyone who lives too far
away to visit. If your new address lies outside this area, we will unfortunately
have to ask you to find a new doctor closer to your new home. Please also tell
us if you change your phone number (eg if you go on to cable).
This is very important in case we need to contact you. If you are in any doubt please contact our office manager
HOW DO I...
Obtain Telephone Advice ?
To arrange a telephone consultation please contact the surgery before 11.30am.
You will be given a time to call back when the doctor will be free to speak to
you.
HOW DO I...
Make An Appointment ?
We operate an appointment system for the efficient running of the practice. Routine
appointments should be booked in advance. Urgent cases will be offered an appointment
the same day although you may not be able to see your usual doctor. If you feel your request is urgent please telephone the surgery at 8.30 am. If an urgent
appointment is inappropriate for the problem you present with or you have more
than one problem, the doctor may ask you to book a routine appointment.
Please book one appointment for each person. If you think your problem may require
extra time, please ask for a double appointment.
If you wish to see a particular doctor then appointments may need to be booked
well in advance for routine matters.
If you are unable to keep an appointment, please contact the surgery giving as
much time as you can so that the appointment can be given to someone else.
HOW
DO I...
Obtain Home Visits ?
Patients too ill or disabled to come to the surgery can be visited at home although
this visit may not always be by your usual doctor. Except in an emergency, requests
for visits should be made by 10.30am. You may be asked for some information so
that the doctor can assess the priority. It is usually better however to attend
the surgery where facilities are better. Sometimes it is helpful to speak to the
doctor personally on the telephone.
HOW
DO I...
Obtain Test
Results ?
Laboratory
test results can be obtained by ringing reception after 2.30pm. Any patient with
test results requiring action will normally be contacted by the practice. Results will only be given to the patient concerned or the parent
or guardian of young children.
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