Consultation
Times
The doctors are regularly available for consultations between Monday to Friday
9.00 - 11.00am and 4.00 - 6.00pm. We do however vary surgery times to suit patient
demand and add extra appointments when necessary.
Out of
Hours Care
The practice
belongs to a group of local family doctors called SOLIDOC who provide an emergency
service in the evenings and at weekends. The service operates each Monday to
Friday from 6.30pm to 8.00am and at weekends. This service is strictly for urgent
medical problems which cannot wait until the surgery is open again.
If you require this service ring the surgery in the normal way and the out-of-hours
telephone number will be given to you via the ansaphone. You may be asked to
travel to the Primary Care Centre which is located within Solihull Hospital,
if that seems appropriate. NHS Direct is available on 0845 4647 for 24 hour advice.
The out-of hours telephone number
is 0845 113 0004.
CONTACTING
THE SURGERY
The telephones are open for appointments and general enquiries 8.30am to 6.30pm
Monday to Friday. Please telephone (0121) 745 9333 or visit in person. We do
however ask patients not to ring for routine enquiries including results until
after 2.00pm.
Access
for the Disabled
The health centre is fully accessible for patients with disabilities. We provide
parking and toilet facilities. Please ask if you require any assistance.
Car Park
There is free car parking available outside the health centre. At busy periods
parking can be difficult and we apologise for any inconvenience.
Comments,
Suggestions and Complaints
We aim to provide the highest standard of care and welcome comments and suggestions
on our standard of service. If you are unhappy with the service we provide, please
write or make an appointment to see Mrs Anne Skidmore the practice manager. She
will be pleased to help wherever possible.
Violence
and Aggression
The practice operates a zero tolerance attitude towards any form of verbal or
physical aggression. Breaches of this policy will result in instant removal from
the practice list.
Confidentiality
Whatever is disclosed in the doctor/patient consultation is confidential between
the patient and their doctors.
From time
to time Health Authority staff, who are subject to a duty of confidentiality,
need to monitor diseases and their treatment, as well as needing to assess the
quality of service being provided in the practice. When practical but not always,
the names on those records which are used will be concealed.
Freeodom
of Information - Publication Scheme
We adhere
to the procedures under the Freedom of Information Act 2000. Further details
are available from the practice manager.
